Technology at the service of passengers

In 2023, the Technology Department carried out several major projects. The first of these is the installation of a new Self-Service Bag Drop (SSBD) area for easyJet. In partnership with SITA and the airline, the Technology Department installed 30 new terminals for baggage validation and labelling and fifteen self-service bag drop counters.

SSBD

Since the beginning of October 2023, easyJet passengers in the international zone are now able to check-in theirhold baggage before going through security and continuing on their way. 

This deployment follows a three-month trial period during the summer, in a reduced area and with a targeted portion of easyJet travellers. This test phase was carried out in collaboration with Swissport, the ground handling company which registers passengers for the airline in this area. This phase allowed all the validations to extend the use to all passengers of this airline.

The SSBD, which incorporates the latest advances in the handling of special baggage (such as skis or bicycles), is intended to be simple and pragmatic for the passenger while handling the different scenarios that an airline must manage, such as printing labels for special baggage, including skis, but also paying for excess baggage or additional baggage directly at the terminals. Genève Aéroport was chosen by easyJet to experiment with this new technology, unprecedented for both the airline and Genève Aéroport. After the first months of winter, all indicators are green both in terms of smoother operations and passenger satisfaction.

AOS

Genève Aéroport continues the implementation of the AOS (Airport Operations System) project. Less noticeable for the passenger but essential for airport activities, this system is a critical cog in the management of airport operations. The new system is scheduled to go into operation in 2024.

e-gates

In 2023, Genève Aéroport continued the deployment of automatic gates at security checkpoints. The installation of six new latest generation gates has made it possible to double the capacity for checking boarding passes and improve passenger flow.

CACIA

Following the evolution of the National Airport Security Program (NASP), the Airport Identity Card (AIC) of each holder must be checked every year. The Technology Department has digitised the annual control process of this key piece of airport security.

CAr parks

The overhaul of the parking system constitutes another major project and will modernise the management of parking areas by introducing the latest technological advances. The foundations of the project were laid in 2023. The acquisition of a new parking management solution should be completed in 2024. For now, the possibility of paying by Twint has been added.

Sound system

The call for tenders for the airport’s sound system was launched in 2023. This involves renewing the entire sound system in all buildings accessible to the public with the exception of the new East Wing (main terminal T1, terminal T2, satellites and parking P1). The standards are strict in this area. This is the case, for example, in the event of a call to evacuate. This renewal is therefore fundamental for safety but also to improve the intelligibility of announcements to passengers when it is not a question of their automation.

chatbot

In 2023, Genève Aéroport’s conversational agent, the chatbot, was integrated into the website. This complements Genève Aéroport’s communication channels, greatly facilitating access to this service for passengers while still allowing them to track their flight via Messenger, WhatsApp, etc.